Electronic Government, or eGovernment, describes the use of ICT to facilitate the provision of government information and services and the internal operation of government.
The ultimate goal of the e-government is to be able to offer an increased portfolio of public services to citizens in an efficient and cost effective manner. E-government allows citizens to access government services and information at any time and any location. This eliminates the need for physical travel to government offices, for letter-based communication, and sometimes even for telephone interaction. Routine transactions can be performed much easier through eGovernment services which is convenient and and improves quality of life for citizens.
When properly designed, the digital processes of eGovernment also provide distinct benefits for government. To a large degree citizens can service themselves online, information can be entered directly into and stored in databases versus hardcopies stored in various locations, can be linked, shared and utilised across systems and across public agencies which reduces case processing time, and ultimately information can be used for additional purposes, e.g. business analytics with a view to further optimise processes.
However, although large amounts of money have been spent on the development and implementation of e-government, not all projects have produced the desired results. Badly conceived strategies, the wrong choice of technology, unprofessional project management and incomplete implementation are common reasons why eGovernment projects fail to meet expectations.
On the other hand, well-designed projects have been highly successful and have yielded excellent results, for example in the Nordic countries. In Denmark, eGovernment has reached such an advanced stage that for a wide range of standard government services non-digital interaction is simply being phased out.
Our consultants have worked on some of the most notably successful eGovernment projects in the Nordic countries and they are available to assist you in meeting your eGovernment objectives.
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